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The
Operations Bureau is the largest and most visible component
of the Police Department. The men and women of this Bureau are at
the forefront of the Department's community service.
They are responsible for the front line delivery of law enforcement
services to the community 24 hours a day, 365 days a year.
They embody the true pride and tradition of the primary police
function of patrol and communication services, through a strong
philosophy of customer service, problem solving and teamwork.
This Bureau encompasses the Patrol and Communications Services for
the agency.
The Patrol Services personnel have a wide range of duties and
responsibilities. In its simplest terms, it is the prevention and
deterrence of criminal activity, as well as maintaining the
tranquility of quality of life the city desires. However, the work
performed by this bureau is massive in its scope.
The men and women of the Bureau of Field Operations operate from the
generalist perspective. They must be knowledgeable and proficient at
a variety of tasks. These officers respond to calls for service
varying from assisting stranded motorists to such criminal offenses
as robberies and homicides.
Officers typically are assigned to a particular shift (days,
afternoons, or midnights) and patrol a particular area of
responsibility (zone) in a marked police vehicle. Officers have the
ability to take on additional responsibilities such as Road
Identifications Officers, Traffic/Crash Reconstruction Investigator,
Canine Officer, Mounted Patrol Officer, Mobile Reserve Officer or
serve on the regional county wide Metro West SWAT or Negotiator
unit.
The Communications Services primary function is to maintain a vital
link between the general public, department personnel and other
agencies. Communications personnel are responsible for taking calls
from the public, obtaining all of the necessary information from the
caller, dispatching officers to calls for service and relaying to
them the information that many times is crucial for their safety.
The men and women of the Communications Division serve a crucial
role in ensuring the necessary public safety resources are summoned
to the citizens in their times of crisis. Whether citizens call 911
or a non-emergency number, they depend on the highly-trained
communications personnel to ensure they receive the help they need.
The communications personnel must excel at providing the level of
customer service expected with each call received and dispatched.
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St. Charles Police Department
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